Contact Customer Support

Have questions about your order, products, or shipping? Our support team is available 24/7 to assist you.

Send Us a Message

Email Support

support@ivgpro.co.uk

Response within 2 hours

24/7 Helpline

Email us for support

Mon–Sat: 9am – 9pm

Dispatch Hub

IVG Pro Logistics Centre, London, UK

UK-wide Same Day Dispatch

Contact Us

At IVG Pro, we are committed to providing you with exceptional customer service and support. Whether you have a question about a specific product, need help troubleshooting your device, require assistance with an order, or simply want to learn more about vaping, our knowledgeable team is here to assist you.

Get in Touch

We offer several convenient ways to reach our dedicated customer support team. Please choose the method that works best for you, and we will respond as promptly as possible.

Customer Support Email

For general inquiries, order updates, and product questions, please email us at:
Email: support@ivgpro.co.uk

We strive to respond to all email inquiries within 24 hours during regular business hours.

Phone Support

Prefer to speak with someone directly? Give us a call. Our vaping experts are ready to assist you.

Please note that call volume can occasionally be high. If you are unable to reach us immediately, please leave a detailed voicemail or send an email.

Business Hours

Our customer support team is available to assist you during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday: 10:00 AM - 4:00 PM
  • Sunday: Closed

Holiday hours may vary. Please check our website for specific announcements regarding holiday closures.

Wholesale Inquiries

Are you a business owner interested in carrying premium vaping products? We offer competitive wholesale pricing on a wide range of hardware and e-liquids. For more information, please visit our wholesale portal or contact our B2B team.

Wholesale Email: wholesale@ivgpro.co.uk

Store Locations

If you prefer a hands-on experience or need immediate, in-person assistance, we invite you to visit one of our retail locations. Our friendly and knowledgeable staff will be happy to guide you through our product selection.

IVG Pro Online Store

Address:
We are currently operating as an online-only business.
All orders are dispatched from our UK fulfillment center.

Support Hours:
Mon-Fri: 9:00 AM - 6:00 PM

Frequently Asked Questions

Before reaching out, you may want to check our comprehensive FAQ page. We have compiled answers to the most common questions regarding shipping, returns, order tracking, and basic device troubleshooting. You might find the answer you are looking for instantly!

How can I track my order?

Once your order has been processed and shipped, you will receive an automated email containing your tracking information. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 14-day return policy for unopened and unused products, as well as a warranty for defective hardware. For detailed information, please review our full return policy page.

We look forward to hearing from you and assisting you with all your vaping needs.