Privacy Policy

At IVG Pro (ivgpro.co.uk), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also share data with our trusted Age Verification partners to ensure compliance with UK law regarding the sale of vaping products.

4. Your Rights (UK GDPR)

If you are a European/UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@ivgpro.co.uk.