Frequently Asked Questions
Last updated: September 11, 2026
Got a question? We've compiled the most common queries below. If you can't find your answer, reach out to us at support@ivgpro.co.uk.
What is the cut-off time for same-day dispatch?
If you order before 3:00 PM (Monday - Friday), your order will be packed and dispatched the very same day.
Why do you need to verify my age?
By UK law, it is illegal to sell vaping products containing nicotine to anyone under 18. We use strict third-party age verification checks on all orders.
Why does my coil taste burnt?
A burnt taste usually means the cotton inside the coil is dry. Always remember to "prime" a new coil by letting it sit in e-liquid for 5-10 minutes before taking your first puff.
What is the difference between Nic Salts and Freebase E-Liquid?
Nicotine Salts provide a much smoother throat hit even at higher nicotine strengths (like 10mg or 20mg) and absorb faster. Freebase nicotine provides a stronger, traditional throat hit.